Hotel Operations Manager Job Vacancy in El Kef, Tunisia – Hospitality & Tourism

Job Description

Position: Hotel Operations Manager

Company: Accor Hotels Tunisia

Location: El Kef, Tunisia

Experience: 5+ years in hotel operations management

Education: Bachelor’s degree in Hospitality Management or related field

Employment Type: Full-time

Industry: Hospitality & Tourism

Department: Operations

Salary: 3000 – 5000 SSP per month

Vacancies:1

Company Overview

Accor Hotels Tunisia is a leading international hospitality group with a strong presence across North Africa. Established in 1967, Accor has built a reputation for delivering exceptional guest experiences, innovative services, and sustainable practices. In Tunisia, the company operates a portfolio of renowned brands ranging from luxury to economy segments, contributing significantly to the country’s tourism economy. The El Kef property, located in the historic city known for its cultural heritage and scenic landscapes, offers a unique blend of traditional Tunisian hospitality and modern comforts. As part of Accor’s commitment to excellence, the El Kef hotel focuses on delivering personalized services, high-quality amenities, and memorable stays for both leisure and business travelers. This environment provides a dynamic platform for professionals seeking career growth in the hospitality sector, with opportunities to engage in diverse operational functions, develop leadership skills, and participate in global initiatives that promote sustainability and community involvement. Joining Accor Hotels Tunisia means becoming part of a global network that values innovation, employee development, and a passion for creating unforgettable experiences, making it an ideal place for ambitious individuals looking to advance their careers in the vibrant hospitality industry.

Job Overview

The Hotel Operations Manager will oversee all aspects of daily hotel operations at the El Kef location, ensuring that service standards, guest satisfaction, and profitability targets are consistently achieved. This role involves strategic planning, staff leadership, budget management, and close collaboration with various departments such as Front Office, Housekeeping, Food & Beverage, and Maintenance. The successful candidate will implement Accor’s brand standards, drive operational efficiency, and foster a culture of excellence among the team. As a key member of the management team, you will be responsible for maintaining high levels of guest satisfaction, optimizing resource utilization, and ensuring compliance with health, safety, and regulatory requirements. This position offers a unique opportunity to lead a dedicated team in a historic city while contributing to Accor’s mission of delivering world‑class hospitality experiences. For more information about Accor’s global presence and career opportunities, visit https://tunisiajobsearch.com/.

Key Responsibilities

• Lead and motivate a multidisciplinary team to achieve operational excellence and guest satisfaction targets.
• Develop and manage the hotel’s annual budget, monitor financial performance, and implement cost‑control measures.
• Ensure compliance with Accor brand standards, local regulations, health and safety protocols.
• Oversee guest services, front desk operations, housekeeping, and food & beverage outlets to maintain quality standards.
• Analyze performance metrics, prepare reports, and implement improvement initiatives.
• Recruit, train, and evaluate staff, fostering a culture of continuous development.
• Coordinate with sales and marketing teams to drive occupancy and revenue growth.
• Handle guest complaints and feedback promptly, turning challenges into positive experiences.
• Maintain inventory control, procurement processes, and vendor relationships.
• Promote sustainability practices and community engagement initiatives.

Required Skills

• Strong leadership and team‑building abilities.
• Excellent communication and interpersonal skills.
• Proven financial acumen and budget management experience.
• In‑depth knowledge of hotel operations and industry best practices.
• Problem‑solving mindset with a focus on guest satisfaction.
• Ability to work under pressure and meet tight deadlines.
• Fluency in French and English; Arabic is a plus.
• Proficiency with property management systems (PMS) and Microsoft Office Suite.

Education

A Bachelor’s degree in Hospitality Management, Business Administration, or a related field is required. A Master’s degree or relevant certifications (e.g., CHRM, HRCI) are advantageous.

Experience

Minimum of five (5) years of progressive experience in hotel operations, with at least two (2) years in a supervisory or managerial role within a reputable hotel brand.

Salary

The compensation package ranges from 3000 to 5000 SSP per month, commensurate with experience and qualifications, and includes performance‑based incentives.

Benefits

• Competitive salary with annual performance bonuses.
• Health insurance coverage for employee and dependents.
• Paid annual leave and public holidays.
• Employee discount on hotel stays worldwide.
• Opportunities for international career mobility within Accor.

Training

• Comprehensive onboarding program covering Accor brand standards.
• Access to Accor Academy for continuous professional development.
• Leadership workshops and mentorship programs.
• Language training to enhance multilingual communication.

Working Environment

The role is based in the historic city of El Kef, offering a vibrant cultural setting combined with modern hotel facilities. Employees work in a collaborative, multicultural environment that encourages innovation, respects work‑life balance, and values diversity.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the online portal on our website. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for interviews.

Equal Opportunity Statement

Accor Hotels Tunisia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, race, religion, age, disability, or sexual orientation.