Freight Forwarding Operations Manager Job Vacancy in La Marsa, Tunisia – Logistics & Transportation

Job Description

Position: Freight Forwarding Operations Manager

Company: Maersk Tunisia

Location: La Marsa, Tunisia

Experience: 5-7 years in freight forwarding and logistics operations

Education: Bachelor’s degree in Business Administration, Logistics, or related field

Employment Type: Full-time

Industry: Logistics & Transportation

Department: Operations

Salary: 3000 – 5000 SSP per month

Vacancies:1

Company Overview

Maersk Tunisia is a leading global integrator of container logistics, providing end‑to‑end solutions that connect customers to markets worldwide. With a strong presence in the Mediterranean, Maersk Tunisia operates state‑of‑the‑art terminals, a modern fleet, and a comprehensive network of inland transportation partners. The company is committed to sustainability, digital transformation, and delivering superior customer service. As part of Maersk’s global family, the Tunisian branch plays a pivotal role in facilitating trade across Africa and Europe, supporting both large multinational corporations and local SMEs. This commitment creates a dynamic environment where innovation, efficiency, and career growth are highly valued. Candidates joining Maersk Tunisia will be part of a forward‑thinking team that embraces technology, fosters continuous improvement, and contributes to the economic development of Tunisia. The role offers exposure to international best practices, advanced logistics platforms, and a collaborative culture that encourages professional advancement.

Job Overview

The Freight Forwarding Operations Manager will lead the end‑to‑end management of freight forwarding activities, ensuring seamless coordination between sea, air, and land transport modes. This position is responsible for optimizing operational processes, maintaining compliance with international trade regulations, and delivering exceptional service to clients. The manager will work closely with sales, customer service, and finance teams to align operational performance with business objectives. Maersk Tunisia provides a competitive environment for ambitious professionals seeking to make a significant impact in the logistics sector. For more information about Maersk’s global initiatives, visit the main website: https://tunisiajobsearch.com.

Explore additional regional opportunities at our partner portal: https://algeriajobsearch.com/.

Discover detailed job vacancy listings across North Africa here: https://algeriajobsearch.com/job-vacancy-algeria/.

Key Responsibilities

• Oversee daily freight forwarding operations, ensuring timely and cost‑effective movement of goods.
• Develop and implement SOPs to improve efficiency, reduce errors, and enhance customer satisfaction.
• Coordinate with customs authorities, shipping lines, airlines, and trucking partners to guarantee compliance with import/export regulations.
• Monitor key performance indicators (KPIs) such as on‑time delivery, container dwell time, and cost per shipment, and drive continuous improvement initiatives.
• Lead a team of freight coordinators, providing coaching, performance feedback, and career development support.
• Collaborate with sales and account management to translate client requirements into operational plans.
• Manage relationships with third‑party logistics providers, negotiating rates and service level agreements.
• Prepare operational reports for senior management, highlighting trends, risks, and opportunities.
• Ensure adherence to health, safety, and environmental standards across all handling activities.
• Implement digital tools and platforms to streamline documentation, tracking, and communication.

Required Skills

• Strong knowledge of international freight forwarding, customs procedures, and multimodal transport.
• Proficiency in logistics management software (e.g., SAP TM, CargoWise, or similar).
• Excellent analytical and problem‑solving abilities with a data‑driven mindset.
• Leadership experience with the ability to motivate and develop cross‑functional teams.
• Effective communication skills in Arabic, French, and English.
• Negotiation and vendor management expertise.
• Project management capabilities and familiarity with Lean or Six Sigma methodologies.
• High attention to detail and strong organizational skills.

Education

A bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related discipline is required. Candidates with additional certifications such as Certified International Freight Forwarder (CIFF) or Lean Six Sigma Green Belt are highly regarded.

Experience

Applicants must have 5‑7 years of progressive experience in freight forwarding, preferably within a global logistics organization. Experience managing a team and overseeing complex, high‑volume operations is essential.

Salary

The position offers a competitive salary range of 3000 to 5000 SSP per month, commensurate with experience and qualifications. Performance‑based bonuses and incentives are also part of the compensation package.

Benefits

• Comprehensive health insurance covering medical, dental, and vision.
• Retirement savings plan with employer contributions.
• Paid annual leave and public holidays in accordance with Tunisian labor law.
• Professional development allowance for certifications and training.
• Employee assistance program and wellness initiatives.
• Opportunities for international assignments and cross‑border projects.

Training

• Onboarding program covering Maersk’s global logistics platforms and compliance standards.
• Continuous learning modules on digital freight solutions, sustainability, and trade regulations.
• Leadership development workshops to enhance managerial competencies.
• Access to Maersk Academy for advanced logistics and supply chain courses.

Working Environment

Maersk Tunisia offers a modern office environment located in La Marsa, equipped with collaborative workspaces, meeting rooms, and advanced IT infrastructure. The culture promotes teamwork, innovation, and a strong focus on safety and environmental stewardship. Employees benefit from a flexible work schedule, occasional remote work options, and a supportive community that values diversity and inclusion.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining relevant experience through the online application portal on our website. Applications will be reviewed by the recruitment team, and shortlisted candidates will be contacted for a virtual interview followed by an on‑site assessment. Maersk Tunisia encourages early applications as the selection process may close before the advertised deadline.

Equal Opportunity Statement

Maersk Tunisia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where all employees are respected, valued, and given the chance to thrive regardless of gender, race, religion, age, disability, or any other protected characteristic. All qualified applicants will receive consideration for employment without discrimination.