Guest Experience Manager Job Vacancy in Tunis, Tunisia – Hospitality & Tourism

Job Description

Position: Guest Experience Manager

Company: Marriott International

Location: Tunis, Tunisia

Experience: 5+ years in hospitality guest services management

Education: Bachelor’s degree in Hospitality Management or related field

Employment Type: Full-time

Industry: Hospitality & Tourism

Department: Guest Services

Salary: 2,500 – 3,500 SSP per month

Vacancies:1

Company Overview

Marriott International is a world‑leading hospitality company with a portfolio of more than 7,000 properties across 131 countries and territories. In Tunisia, Marriott operates several iconic hotels that blend local culture with global standards of service excellence. The brand is renowned for its commitment to creating memorable guest experiences, fostering career growth, and promoting sustainable practices. As part of Marriott’s regional network, the Tunis property offers a vibrant workplace where diversity, innovation, and community engagement are celebrated. This environment provides an ideal platform for professionals seeking dynamic Tunisia Jobs and long‑term career advancement.

Job Overview

The Guest Experience Manager will lead a dedicated team to ensure that every guest enjoys a seamless, personalized stay that reflects Marriott’s high standards. Based in the heart of Tunis, the role involves overseeing front‑of‑house operations, handling guest feedback, and collaborating with other departments to continuously improve service quality. This position is a key component of our commitment to delivering exceptional hospitality, and it directly supports our goal of being a top employer for Jobs in Tunisia. For more information about Marriott’s presence in the region, visit Tunisia Job Search and explore additional career opportunities.

Key Responsibilities

• Lead and mentor the Guest Services team to achieve superior guest satisfaction scores.
• Develop and implement service standards, SOPs, and training programs aligned with Marriott’s brand guidelines.
• Monitor guest feedback across multiple channels, resolve issues promptly, and drive continuous improvement initiatives.
• Collaborate with Housekeeping, Food & Beverage, and Sales teams to ensure cohesive service delivery.
• Analyze performance metrics, prepare reports for senior management, and recommend strategic enhancements.
• Manage staffing schedules, recruitment, and performance evaluations for the Guest Services department.
• Promote a culture of inclusivity, safety, and sustainability throughout all guest interactions.

Required Skills

• Exceptional communication and interpersonal abilities, fluent in Arabic, French, and English.
• Strong leadership and team‑building skills with a focus on coaching and development.
• Proven problem‑solving aptitude and ability to handle high‑pressure situations.
• Deep understanding of hospitality technology platforms and reservation systems.
• Analytical mindset with experience interpreting guest satisfaction data.
• Commitment to Marriott’s service excellence and brand values.

Education

A Bachelor’s degree in Hospitality Management, Business Administration, or a related discipline is required. Advanced certifications such as Certified Hotel Administrator (CHA) or equivalent are considered an asset and demonstrate a commitment to professional growth within the hospitality sector.

Experience

Candidates must have a minimum of five years’ experience in guest services or front‑office management within a luxury or upscale hotel environment. Prior experience leading a multi‑disciplinary team and delivering measurable improvements in guest satisfaction is essential for success in this role.

Salary

The compensation package ranges from 2,500 to 3,500 SSP per month, reflecting the candidate’s experience, qualifications, and performance potential. In addition to the base salary, Marriott offers performance‑based incentives, health benefits, and a comprehensive retirement plan.

Benefits

• Competitive health, dental, and vision insurance coverage.
• Generous paid time off and holiday schedule.
• Employee discount on hotel stays worldwide.
• Retirement savings plan with employer matching contributions.
• Opportunities for international mobility and career advancement within the Marriott network.

Training

• Comprehensive onboarding program covering Marriott’s service standards and brand culture.
• Ongoing leadership development workshops and mentorship opportunities.
• Access to Marriott’s global e‑learning platform for continuous skill enhancement.
• Regular cross‑departmental training to foster a holistic understanding of hotel operations.

Working Environment

The Tunis property offers a modern, collaborative workspace located in a prime urban district with easy access to cultural landmarks and public transportation. Employees benefit from a supportive atmosphere that values diversity, work‑life balance, and employee well‑being. The hotel’s commitment to sustainability is reflected in its green initiatives, which provide staff with the chance to contribute to environmentally responsible practices.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the online portal on our website. Applications will be reviewed by the Talent Acquisition team, and shortlisted candidates will be invited for a virtual interview followed by an on‑site assessment at the Tunis hotel. We encourage proactive applicants to demonstrate how they can contribute to Marriott’s mission of delivering unforgettable guest experiences.

Equal Opportunity Statement

Marriott International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, gender, sexual orientation, national origin, disability, or veteran status. Our hiring practices support fair Employment in Tunisia and promote a workplace where every individual can thrive.