E-commerce Operations Manager Job Vacancy in Sfax, Tunisia – Retail & E-commerce

Job Description

Position: E-commerce Operations Manager

Company: Carrefour Tunisia

Location: Sfax, Tunisia

Experience: 5+ years in e-commerce operations

Education: Bachelor’s degree in Business Administration or related field

Employment Type: Full-time

Industry: Retail & E-commerce

Department: Operations

Salary: 3000 – 5000 SSP per month

Vacancies:1

Company Overview

Carrefour Tunisia is a leading international retailer with a strong presence across North Africa. As part of the global Carrefour Group, the company combines a rich heritage of retail excellence with innovative digital solutions to serve millions of customers daily. Operating hypermarkets, supermarkets, and convenience stores, Carrefour Tunisia has embraced e‑commerce as a core growth pillar, delivering seamless online shopping experiences to Tunisian consumers. The organization values diversity, sustainability, and continuous improvement, making it an attractive employer for professionals seeking dynamic career opportunities in Tunisia Jobs and a forward‑thinking work environment.

Job Overview

The E-commerce Operations Manager will lead the end‑to‑end online retail process, ensuring that product listings, order fulfillment, logistics, and customer service operate at peak efficiency. Reporting to the Head of Digital Retail, the role involves strategic planning, cross‑functional collaboration, and data‑driven decision making to enhance the online shopping journey. This position offers a unique chance to shape the future of retail in Tunisia, contributing to the company’s mission of delivering quality, convenience, and value to customers. For more information about our digital initiatives, visit our main website https://tunisiajobsearch.com.

Key Responsibilities

• Develop and execute the e‑commerce operations strategy aligned with corporate goals.
• Oversee order processing, inventory management, and last‑mile delivery coordination.
• Collaborate with IT, marketing, and supply chain teams to optimize the online platform.
• Monitor key performance indicators (KPIs) such as order accuracy, delivery time, and customer satisfaction.
• Implement process improvements using Lean and Six Sigma methodologies.
• Manage relationships with third‑party logistics providers and technology partners.
• Ensure compliance with local regulations, data protection standards, and corporate policies.
• Lead a team of supervisors, analysts, and coordinators, fostering a culture of accountability and innovation.

Required Skills

• Strong analytical abilities with proficiency in data visualization tools (e.g., Power BI, Tableau).
• Excellent project management and organizational skills.
• Deep understanding of e‑commerce platforms, ERP systems, and digital payment solutions.
• Effective communication and stakeholder management across multiple departments.
• Problem‑solving mindset with a focus on customer‑centric solutions.
• Fluency in French and Arabic; English proficiency is a plus.

Education

A bachelor’s degree in Business Administration, Supply Chain Management, Information Systems, or a related discipline is required. Candidates with a master’s degree or relevant certifications (e.g., PMP, CSCP) will be given preference.

Experience

Minimum of five years managing e‑commerce operations in a retail environment, with a proven track record of driving growth, efficiency, and customer satisfaction. Experience in the Tunisian market and familiarity with local logistics networks are highly valued.

Salary

The compensation package ranges from 3000 to 5000 SSP per month, commensurate with experience and qualifications. Performance‑based bonuses and incentives are also part of the total rewards structure.

Benefits

• Competitive health insurance coverage for employee and dependents.
• Retirement savings plan with employer contributions.
• Annual paid leave and public holidays in accordance with Tunisian labor law.
• Employee discount program across Carrefour stores and online platforms.
• Flexible working hours and remote work options where applicable.

Training

• Onboarding program covering company culture, systems, and processes.
• Continuous learning opportunities through Carrefour Academy and external certifications.
• Leadership development workshops for high‑potential employees.
• Regular webinars on e‑commerce trends, digital marketing, and supply chain innovations.

Working Environment

Carrefour Tunisia offers a collaborative, inclusive, and technology‑driven workplace. Employees benefit from modern office spaces in Sfax, access to state‑of‑the‑art tools, and a supportive team that encourages creativity and professional growth. The company promotes work‑life balance and values employee well‑being.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the online portal. Applications will be reviewed on a rolling basis, and shortlisted applicants will be contacted for interviews. For additional career resources, visit https://www.ghanajobsearch.com/.

Equal Opportunity Statement

Carrefour Tunisia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, age, disability, religion, or sexual orientation. All qualified applicants will receive consideration for employment.