IT Support Specialist – Enterprise Systems & User Support

Company: Advanced Computer Technology (ACT)
Location: Tunis
Job Type: Full-Time
Department: Information Technology
Industry: IT Infrastructure, Cloud Services, Technical Support
Experience Required: 1–4 Years Preferred
Education: Bachelor’s Degree, Diploma, or equivalent qualification in Information Technology, Computer Science, Information Systems, Network Administration, or related discipline
Salary: TND 1,800 – TND 2,800 per month (depending on qualifications and experience)
Work Schedule: Monday to Friday, Full-Time
Training Provided: Yes – Structured onboarding, cybersecurity awareness, enterprise systems support, cloud technologies, and customer service excellence training programs. ACT is a leading Tunisian IT solutions provider specializing in infrastructure integration, technical support, cloud, and cybersecurity services.

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Position Overview

Advanced Computer Technology (ACT) is seeking a motivated and technically skilled IT Support Specialist to join its growing technology operations team in Tunis. This role is ideal for professionals passionate about troubleshooting, network support, hardware maintenance, software deployment, and delivering exceptional user support across enterprise environments.

Candidates searching for IT support jobs in Tunisia, technical support jobs in Tunis, and help desk jobs in Tunisia will find excellent growth opportunities within this position.

For additional international career resources, candidates may explore:

IT support jobs in Tunisia

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Key Responsibilities

• Provide first-line and second-line technical support for employees and business users.
• Diagnose and resolve hardware issues, software problems, and network connectivity incidents.
• Install, configure, and maintain desktops, laptops, printers, scanners, and mobile devices.
• Support Microsoft Windows environments, Microsoft 365 applications, and business software systems.
• Monitor and maintain IT infrastructure and endpoint devices.
• Manage user accounts, permissions, and access controls.
• Troubleshoot VPN, Wi-Fi, LAN, and WAN connectivity issues.
• Document incidents, service requests, and technical solutions within ticketing systems.
• Assist with cybersecurity best practices, system updates, and vulnerability remediation.
• Coordinate with vendors and external service providers when required.
• Participate in IT projects, software rollouts, and technology upgrades.
• Provide technical guidance and training to end users.

Professionals seeking desktop support jobs in Tunisia and IT technician jobs in Tunis are encouraged to apply.

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Required Qualifications

Education

• Bachelor’s Degree or Diploma in Information Technology, Computer Science, Information Systems, Network Engineering, or related field.

Experience

• Previous IT support experience is advantageous.
• Fresh graduates with strong technical knowledge may also be considered.

Technical Skills

Candidates should possess knowledge in:

• Technical Support
• Help Desk Operations
• Network Troubleshooting
• Windows Administration
• Microsoft 365
• Active Directory
• IT Infrastructure
• System Administration
• Cloud Computing
• Cybersecurity
• Hardware Maintenance
• Remote Support
• VPN Configuration
• Desktop Support
• IT Service Management
• Incident Management

These competencies are highly sought after in IT support specialist jobs in Tunisia and network support jobs in Tunis.

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Preferred Attributes

• Strong analytical and problem-solving abilities.
• Excellent communication and customer service skills.
• Ability to prioritize multiple support requests.
• Team-oriented attitude with strong attention to detail.
• Commitment to continuous learning and professional development.

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Compensation & Benefits

• Competitive monthly salary.
• Performance-based incentives.
• Paid annual leave.
• Health insurance coverage.
• Professional certification support.
• Ongoing technical training programs.
• Career advancement opportunities within enterprise IT operations.
• Exposure to cloud, cybersecurity, and infrastructure projects.

Candidates interested in information technology jobs in Tunisia and enterprise IT careers in Tunis will benefit from extensive professional development opportunities.

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Career Growth Opportunities

Successful candidates may progress into roles such as:

• IT Systems Administrator
• Network Administrator
• Infrastructure Engineer
• Cybersecurity Analyst
• Cloud Support Engineer
• IT Operations Specialist
• Technical Services Manager

Those exploring system administrator jobs in Tunisia and network engineer jobs in Tunisia can build a strong long-term career path through this position.

For regional employment opportunities and career insights, visit:

IT support jobs in Tanzania

Technology professionals interested in broader African opportunities may also review:

IT support jobs in Egypt

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Why Join ACT?

Advanced Computer Technology (ACT), founded in 1992, is one of Tunisia’s established IT solutions providers, offering infrastructure integration, managed services, cloud solutions, cybersecurity, and technical support services to organizations across multiple sectors.

This opportunity is ideal for professionals searching for jobs in Tunisia, jobs in Tunis, IT jobs in Tunisia, technical support jobs in Tunisia, computer support specialist jobs, network support specialist jobs, entry-level IT jobs in Tunisia, and IT operations jobs in Tunis.

For additional job opportunities across Africa, candidates can also explore:

IT support jobs in Ghana

Application Deadline

Applications will be reviewed on a rolling basis until the position is filled.

Location: Tunis, Tunisia
Position: IT Support Specialist
Employment Type: Full-Time
Industry: Information Technology & Technical Services