International Freight Forwarding Manager Job Vacancy in Mahdia, Tunisia – Logistics & Supply Chain

Job Description

Position:International Freight Forwarding Manager

Company:DHL Global Forwarding Tunisia

Location:Mahdia, Tunisia

Experience:5-7 years in international freight forwarding or logistics management

Education:Bachelor’s degree in Logistics, Supply Chain Management or related field

Employment Type:Full-time

Industry:Logistics & Supply Chain

Department:Operations

Salary:SSP 45,000 – 60,000 per annum

Vacancies:1

Company Overview

DHL Global Forwarding Tunisia is a leading provider of international freight services, operating under the globally recognized DHL brand. With a strong presence across Africa and the Middle East, the company delivers end‑to‑end logistics solutions that connect businesses to markets worldwide. As part of the DHL Group, the Tunisian branch adheres to the highest standards of reliability, speed, and customer satisfaction, making it a top choice for companies seeking seamless cross‑border transportation.

The Mahdia office serves as a strategic hub for the southern region of Tunisia, offering comprehensive services that include air, ocean, and road freight, customs clearance, and supply chain consulting. The team combines local market expertise with global network capabilities, ensuring that clients benefit from both regional insight and international reach. This unique blend positions DHL Global Forwarding Tunisia as a catalyst for economic growth and trade development in the area.

Employees at DHL enjoy a culture that promotes innovation, continuous improvement, and a commitment to sustainability. The company invests heavily in technology, such as real‑time tracking platforms and automated documentation systems, to enhance operational efficiency and transparency. By fostering a collaborative environment, DHL encourages its workforce to contribute ideas that drive process optimization and customer value.

As part of its corporate social responsibility, DHL Global Forwarding Tunisia supports community initiatives focused on education, environmental stewardship, and local entrepreneurship. These programs reflect the company’s dedication to creating lasting positive impact beyond logistics, aligning business success with societal well‑being. For professionals seeking a dynamic career in a globally respected organization, DHL offers a platform to grow, lead, and make a difference.

Job Overview

The International Freight Forwarding Manager will lead the end‑to‑end management of international shipments, ensuring compliance with global trade regulations, optimizing routes, and maintaining high service standards. This role is pivotal in driving operational excellence, managing key client relationships, and coordinating cross‑functional teams to deliver seamless logistics solutions. The successful candidate will be instrumental in expanding DHL’s market share in the southern region and will work closely with sales, customs, and transportation partners.

In this position, you will be responsible for developing strategic freight plans, negotiating carrier contracts, and implementing cost‑saving initiatives while upholding the company’s commitment to safety and sustainability. You will also mentor junior staff, oversee performance metrics, and contribute to continuous improvement projects that enhance the overall customer experience. This is a high‑visibility role that offers significant influence over the company’s operational success in Mahdia and the broader Tunisian market.

For more information about our company and to explore other career opportunities, visit Tunisia Job Search. Join us and become part of a global network that values expertise, ambition, and a passion for delivering excellence. This is a prime opportunity for seasoned logistics professionals looking to advance their careers while contributing to the growth of Tunisia’s trade sector.

Key Responsibilities

• Design and execute international freight forwarding strategies that align with client objectives and company profitability targets.
• Manage end‑to‑end shipment processes, including booking, documentation, customs clearance, and final delivery.
• Ensure compliance with international trade regulations, Incoterms, and local customs requirements.
• Negotiate rates and service agreements with airlines, ocean carriers, and trucking partners to achieve cost efficiencies.
• Monitor key performance indicators (KPIs) such as on‑time delivery, cost per shipment, and customer satisfaction, and implement corrective actions as needed.
• Lead a team of freight coordinators, providing coaching, performance reviews, and professional development opportunities.
• Collaborate with sales and business development teams to identify new market opportunities and expand the client base.
• Develop and maintain strong relationships with customs authorities, freight forwarders, and logistics service providers.
• Prepare regular reports for senior management on operational performance, financial results, and risk assessments.
• Drive continuous improvement initiatives using Lean, Six Sigma, or similar methodologies to enhance process efficiency.

Required Skills

• Strong knowledge of international freight regulations, customs procedures, and Incoterms.
• Proven negotiation skills with carriers and logistics partners.
• Excellent analytical abilities to interpret data, forecast trends, and make data‑driven decisions.
• Leadership experience with the ability to motivate and develop a diverse team.
• Effective communication skills in French, Arabic, and English.
• Proficiency with freight management software and ERP systems.
• Problem‑solving mindset with a focus on customer satisfaction.
• Ability to manage multiple projects simultaneously under tight deadlines.

Education

A Bachelor’s degree in Logistics, Supply Chain Management, International Business, or a related discipline is required. Advanced certifications such as Certified International Freight Forwarder (CIFF) or a Master’s degree are advantageous.

Experience

Minimum of 5‑7 years of progressive experience in international freight forwarding, logistics operations, or supply chain management, with at least 2 years in a supervisory or managerial role.

Salary

The position offers a competitive salary range of SSP 45,000 to SSP 60,000 per annum, commensurate with experience and qualifications. Performance‑based bonuses and incentives are also part of the compensation package.

Benefits

• Comprehensive health insurance covering medical, dental, and vision.
• Retirement savings plan with company matching contributions.
• Paid annual leave, public holidays, and sick leave.
• Employee assistance program and wellness initiatives.
• Opportunities for international assignments and career mobility within the DHL Group.

Training

• Onboarding program covering DHL systems, compliance, and safety protocols.
• Continuous professional development courses in logistics, leadership, and digital tools.
• Access to DHL Academy for certifications and advanced training.

Working Environment

The role is based in a modern office in Mahdia, equipped with state‑of‑the‑art technology and collaborative workspaces. Employees benefit from a supportive culture that values work‑life balance, diversity, and innovation. Flexible working arrangements may be considered based on operational needs.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining relevant experience through the online portal on our website. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for a virtual interview followed by an on‑site assessment.

Equal Opportunity Statement

DHL Global Forwarding Tunisia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, age, disability, race, religion, or sexual orientation. All qualified applicants will receive consideration for employment without discrimination.