Guest Experience Manager Job Vacancy in Sousse, Tunisia – Hospitality & Tourism

Job Description

Position: Guest Experience Manager

Company: Marriott International

Location: Sousse, Tunisia

Experience: Minimum 5 years in hospitality management, with a focus on guest services

Education: Bachelor’s degree in Hospitality Management or related field

Employment Type: Full-time

Industry: Hospitality & Tourism

Department: Guest Services

Salary: 3000 – 5000 SSP per month

Vacancies:1

Company Overview

Marriott International is a globally recognized leader in the hospitality industry, operating more than 7,600 properties across 134 countries and territories. In Tunisia, Marriott has established a strong presence with luxury and upscale hotels that cater to both leisure and business travelers. The Sousse location, situated on the picturesque Mediterranean coast, offers guests a blend of Tunisian culture, modern amenities, and world‑class service. Marriott’s commitment to excellence is reflected in its dedication to sustainable practices, community engagement, and continuous innovation in guest experience. As part of the Marriott family, employees benefit from a supportive corporate culture that values diversity, professional growth, and a passion for delivering unforgettable stays.

Job Overview

The Guest Experience Manager will lead the Guest Services team to ensure every guest enjoys a seamless, personalized, and memorable stay. This role involves overseeing front‑desk operations, concierge services, and guest relations initiatives while collaborating closely with housekeeping, food & beverage, and sales departments. The manager will implement Marriott’s service standards, analyze guest feedback, and drive continuous improvement projects. The position offers a dynamic environment where strategic thinking meets hands‑on execution, contributing directly to the hotel’s reputation and financial performance. For more information about Marriott’s career opportunities in Tunisia, visit https://tunisiajobsearch.com.

Key Responsibilities

• Lead, coach, and develop a high‑performing Guest Services team of 15+ members.
• Ensure compliance with Marriott’s brand standards and local regulatory requirements.
• Monitor and respond to guest feedback across all channels, implementing corrective actions promptly.
• Collaborate with housekeeping, F&B, and sales teams to coordinate special events and VIP arrivals.
• Prepare daily, weekly, and monthly performance reports for senior management.
• Manage budgeting, forecasting, and cost control for the Guest Services department.
• Design and execute guest loyalty programs that increase repeat visitation.
• Maintain a safe, welcoming, and inclusive environment for guests and staff.

Required Skills

• Exceptional interpersonal and communication abilities.
• Strong leadership and team‑building competencies.
• Proficiency in property management systems (PMS) and CRM tools.
• Analytical mindset with the ability to interpret guest satisfaction data.
• Fluency in Arabic, French, and English.
• Problem‑solving orientation with a proactive attitude.

Education

A Bachelor’s degree in Hospitality Management, Business Administration, or a related discipline is required. Advanced certifications such as Certified Hotel Administrator (CHA) or equivalent are advantageous.

Experience

Applicants must have at least five years of progressive experience in hotel guest services, with a minimum of two years in a supervisory or managerial capacity. Experience in luxury or upscale hotel environments is highly preferred.

Salary

The compensation package ranges from 3000 to 5000 SSP per month, commensurate with experience and qualifications. Performance‑based bonuses and incentives are also part of the total rewards structure.

Benefits

• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with employer matching.
• Generous paid time off and holiday schedule.
• Employee discount on hotel stays worldwide.
• Access to Marriott’s global training and development platforms.
• Transportation allowance for commuting to the Sousse property.

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Training

• Orientation program covering Marriott brand standards and local operational procedures.
• Leadership development workshops focused on coaching, performance management, and conflict resolution.
• Continuous learning modules on emerging hospitality technologies and sustainability practices.
• Mentorship opportunities with senior executives across the Marriott network.

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Working Environment

The Sousse hotel offers a vibrant, multicultural workplace where teamwork and innovation are celebrated. Employees work in a modern facility equipped with state‑of‑the‑art technology, comfortable staff areas, and opportunities for cross‑departmental collaboration. Marriott promotes a culture of respect, inclusion, and continuous improvement, ensuring that every team member feels valued and empowered.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the online portal on the Marriott Careers website. Applications will be reviewed on a rolling basis, and shortlisted candidates will be invited for a virtual interview followed by an on‑site assessment at the Sousse property.

Equal Opportunity Statement

Marriott International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.