Guest Experience Manager Job Vacancy in Kef, Tunisia – Hospitality & Tourism

Job Description

Position: Guest Experience Manager

Company: Marriott International Tunisia

Location: Kef, Tunisia

Experience: Minimum 5 years in hospitality management

Education: Bachelor’s degree in Hospitality Management or related field

Employment Type: Full-time

Industry: Hospitality & Tourism

Department: Guest Services

Salary: 2,500 – 3,500 SSP per month

Vacancies:1

Company Overview

Marriott International Tunisia operates a portfolio of world‑class hotels and resorts across the country, delivering unforgettable experiences to both leisure and business travelers. With a commitment to excellence, sustainability, and local culture, Marriott has become a benchmark for hospitality standards in Tunisia. The Kef location is a strategic addition, offering guests a gateway to the historic city’s rich heritage while providing career growth for professionals seeking dynamic opportunities in the hospitality sector. As part of a global brand, employees benefit from international best practices, robust training programs, and a collaborative environment that values innovation and guest‑centric service. This role contributes directly to Marriott’s mission of creating lasting memories, making it an ideal platform for ambitious managers looking to advance their careers in Tunisia Jobs.

Job Overview

The Guest Experience Manager will lead the Guest Services team to ensure every visitor enjoys a seamless, personalized stay that exceeds expectations. Reporting to the Hotel General Manager, you will design and implement service standards, oversee daily operations, and collaborate with cross‑functional departments such as Housekeeping, Food & Beverage, and Sales. This position plays a pivotal role in driving guest satisfaction scores, online reviews, and repeat business, directly influencing the hotel’s market reputation. The role also involves strategic initiatives to enhance loyalty programs, manage guest feedback loops, and support revenue‑generating activities. For more details about Marriott’s presence in Tunisia, visit Tunisia Job Search.

Key Responsibilities

• Develop and enforce guest service standards that align with Marriott’s global brand guidelines.
• Lead, coach, and schedule the Guest Services team to deliver exceptional front‑desk, concierge, and bell‑staff experiences.
• Monitor guest feedback across multiple channels, resolve issues promptly, and implement corrective actions.
• Collaborate with Housekeeping and Maintenance to ensure rooms are prepared to the highest quality standards.
• Analyze guest satisfaction metrics and produce weekly reports for senior management.
• Design and promote loyalty initiatives, special packages, and local experience programs to increase repeat bookings.
• Manage budgetary responsibilities for the Guest Services department, including labor costs and operational expenses.
• Ensure compliance with health, safety, and security regulations throughout all guest‑facing areas.

Required Skills

• Strong leadership and team‑building abilities with a focus on coaching and performance management.
• Excellent communication and interpersonal skills, fluent in Arabic, French, and English.
• Proven problem‑solving capabilities and a customer‑first mindset.
• Ability to analyze data, interpret trends, and make data‑driven decisions.
• Knowledge of hospitality software systems such as OPERA, Maestro, or similar PMS platforms.
• Flexibility to work rotating shifts, weekends, and holidays as required.

Education

A Bachelor’s degree in Hospitality Management, Business Administration, or a related discipline is required. Advanced certifications such as Certified Hotel Administrator (CHA) or equivalent are advantageous.

Experience

At least five years of progressive experience in hotel guest services, with a minimum of two years in a supervisory or managerial role. Experience in upscale or luxury hotel environments is preferred.

Salary

The competitive salary range for this position is 2,500 – 3,500 SSP per month, commensurate with experience and qualifications. Performance‑based bonuses and incentives are also part of the compensation package.

Benefits

• Comprehensive health insurance covering medical, dental, and vision.
• Retirement savings plan with employer matching contributions.
• Generous paid time off and holiday schedule.
• Employee discount on hotel stays worldwide.
• Access to Marriott’s global career development portal.

Training

• Onboarding program that includes brand immersion, service standards, and operational procedures.
• Continuous professional development through Marriott’s internal learning platform.
• Leadership workshops and mentorship opportunities with senior executives.
• Cross‑departmental rotations to broaden operational knowledge.

Working Environment

The role is based in a modern hotel facility in Kef, featuring state‑of‑the‑art guest service areas, collaborative workspaces, and a vibrant multicultural team. Employees enjoy a supportive atmosphere that encourages innovation, recognizes achievements, and promotes work‑life balance.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining relevant experience through the online portal on the Marriott Careers website. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for a virtual interview followed by an on‑site assessment.

Equal Opportunity Statement

Marriott International Tunisia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, gender, age, religion, disability, sexual orientation, or veteran status. Our hiring practices reflect our dedication to fairness and respect, ensuring that every applicant receives equal consideration for employment in Tunisia.