International Freight Forwarding Coordinator Job Vacancy in Monastir, Tunisia – Logistics & Transportation

Job Description

Position: International Freight Forwarding Coordinator

Company: DHL Express Tunisia

Location: Monastir, Tunisia

Experience: 3-5 years in international freight forwarding or logistics coordination

Education: Bachelor’s degree in Logistics, Supply Chain Management, or related field

Employment Type: Full-time

Industry: Logistics & Transportation

Department: Freight Operations

Salary: 2500 – 3500 SSP per month

Vacancies:1

Company Overview

DHL Express Tunisia is a leading global logistics provider with a strong presence across North Africa. As part of the DHL Group, the company offers comprehensive international shipping, express parcel delivery, and supply chain solutions to businesses and consumers. With a commitment to innovation, sustainability, and customer satisfaction, DHL has built a reputation for reliability and speed. In Tunisia, DHL operates state‑of‑the‑art facilities, advanced tracking technologies, and a network of skilled professionals dedicated to facilitating seamless cross‑border trade. The Monastir hub serves as a strategic gateway for maritime and air freight, connecting local manufacturers, exporters, and importers to markets worldwide. Joining DHL means becoming part of a dynamic, multicultural team that values continuous improvement and career growth.

Job Overview

The International Freight Forwarding Coordinator will play a pivotal role in managing end‑to‑end freight movements for DHL’s multinational clientele. This position involves coordinating shipments, preparing documentation, liaising with carriers, customs authorities, and internal teams to ensure timely and compliant delivery of goods. The role demands strong analytical abilities, meticulous attention to detail, and excellent communication skills to handle complex logistics scenarios. As a key member of the Freight Operations department, you will contribute to DHL’s mission of providing world‑class logistics solutions while supporting Tunisia Jobs, Jobs in Tunisia, and broader Career Opportunities in Tunisia.

For more information about DHL’s global network and services, visit the main website https://tunisiajobsearch.com/.

Key Responsibilities

• Coordinate international shipments, including air, sea, and road freight, ensuring optimal routing and cost efficiency.
• Prepare and verify all required export/import documentation such as commercial invoices, packing lists, certificates of origin, and customs declarations.
• Communicate proactively with carriers, customs brokers, and clients to resolve issues, track shipments, and provide status updates.
• Monitor compliance with international trade regulations, Incoterms, and DHL internal policies.
• Utilize DHL’s transportation management system (TMS) to book cargo, manage bookings, and update shipment records.
• Analyze freight data to identify trends, recommend process improvements, and support cost‑reduction initiatives.
• Collaborate with sales, warehouse, and finance teams to ensure seamless order fulfillment and accurate invoicing.
• Handle customer inquiries and escalations with professionalism, aiming to enhance client satisfaction and retention.

Required Skills

• Strong knowledge of international freight forwarding processes and customs regulations.
• Proficiency in logistics software (e.g., TMS, ERP) and Microsoft Office Suite.
• Excellent verbal and written communication in English and Arabic; French is a plus.
• Analytical mindset with the ability to interpret data and generate actionable insights.
• Detail‑oriented approach with strong organizational and multitasking abilities.
• Problem‑solving skills and the capacity to work under pressure to meet tight deadlines.
• Customer‑focused attitude and ability to build lasting relationships.

Education

A bachelor’s degree in Logistics, Supply Chain Management, International Business, or a related discipline is required. Professional certifications such as FIATA, IATA, or a Certified International Freight Forwarder (CIF) credential are advantageous but not mandatory.

Experience

Applicants should have 3 to 5 years of hands‑on experience in international freight forwarding, customs brokerage, or a similar logistics coordination role. Experience with DHL’s internal systems or other global logistics providers is highly valued.

Salary

The compensation package ranges from 2500 to 3500 SSP per month, commensurate with experience and qualifications. Performance‑based bonuses and incentives may be offered.

Benefits

• Comprehensive health insurance covering medical, dental, and vision care.
• Retirement savings plan with employer contributions.
• Paid annual leave and public holidays in accordance with Tunisian labor law.
• Professional development budget for certifications and training.
• Employee assistance program and wellness initiatives.
• Opportunities for international assignments and career progression within the DHL Group.

Training

• Onboarding program covering DHL’s operational standards, safety protocols, and IT systems.
• Continuous training modules on customs regulations, Incoterms, and advanced freight optimization techniques.
• Leadership development tracks for high‑potential employees.

Working Environment

The role is based at DHL’s modern Monastir logistics center, featuring a collaborative open‑plan office, dedicated workstations, and access to cutting‑edge technology. Employees benefit from a supportive culture that encourages teamwork, innovation, and work‑life balance. The facility adheres to strict health and safety standards, providing a secure and comfortable workplace.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining relevant experience through the online portal on our website. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for a virtual interview. DHL is an equal‑opportunity employer committed to diversity and inclusion.

Equal Opportunity Statement

DHL Express Tunisia welcomes applications from all qualified individuals regardless of gender, age, disability, ethnicity, religion, or sexual orientation. We are dedicated to fostering an inclusive environment where every employee can thrive and contribute to our shared success.