Hewlett Packard Enterprise Technical Remote Engineer Graduate Job in Tunisia

Job Overview

Hewlett Packard Enterprise (HPE) is hiring a Technical Remote Engineer Graduate in Tunisia for passionate and technology-driven graduates looking to build a career in IT support, technical troubleshooting, remote engineering, customer service, hardware support, and enterprise technology solutions.

This hybrid opportunity allows employees to work an average of two days per week from an HPE office, while delivering technical assistance remotely to customers and business users. The position is ideal for candidates searching for graduate jobs in Tunisia, IT support engineer jobs, technical support careers, entry-level engineering roles, remote customer support jobs, and hardware troubleshooting opportunities.

Job seekers exploring technology careers may also browse updated opportunities through graduate jobs in Tunisia.

Job Title

Technical Remote Engineer Graduate – HPE

Company Details

• Company Name: Hewlett Packard Enterprise (HPE)
• Job Location: Tunisia
• Industry: Information Technology / Technical Support / Engineering
• Employment Type: Full-Time
• Work Model: Hybrid (Average of 2 office days per week)
• Career Level: Graduate / Entry-Level

Job Purpose

The Technical Remote Engineer Graduate will provide remote technical support to internal and external customers, troubleshoot hardware and software issues, answer service-related inquiries, and ensure customer satisfaction across computing, storage, and peripheral technologies.

This role is ideal for professionals interested in IT helpdesk jobs, technical engineering careers, customer technical support, network troubleshooting, enterprise systems support, cloud infrastructure support, and remote diagnostics.

Key Job Responsibilities (JD)

The selected candidate will be responsible for:

Technical Support & Troubleshooting

• Resolve technical issues involving hardware and software systems through incoming support requests
• Diagnose and troubleshoot customer problems effectively
• Provide proactive support to minimize recurring technical issues

Customer Service & Product Support

• Respond to customer questions regarding:
  • Product features
  • Specifications
  • Repairs
  • Spare parts and device options
• Deliver exceptional customer support for both current and discontinued HPE products

Remote Engineering Support

• Resolve customer and business user concerns through:
  • Telephone support
  • E-support platforms
  • Remote troubleshooting tools
• Ensure compliance with customer Service Level Agreements (SLAs)

Documentation & Knowledge Management

• Create written case summaries and technical resolutions
• Update and contribute to the Knowledge Management System (KMS)
• Maintain accurate technical documentation for future troubleshooting

Collaboration & Business Support

• Collaborate with technical teams for issue escalation and resolution
• Support the Sales Pursuit Team where required
• Represent HPE at customer visits, trade shows, conferences, and vendor meetings when necessary

Candidates interested in IT graduate jobs, technical analyst careers, customer support engineer jobs, software troubleshooting, technical helpdesk roles, desktop support jobs, cloud support engineer positions, and system engineer careers are encouraged to apply.

Education Requirements

Applicants should possess:

• Completion of High School / Post-Primary Education prior to university studies including:
  • High School Diploma
  • A-Levels
  • Baccalaureate or equivalent qualification

Preferred Qualifications

• Relevant technical or IT certifications are an added advantage

Educational backgrounds in:

• Information Technology
• Computer Science
• Software Engineering
• Electronics Engineering
• Networking
• Telecommunications

will be beneficial.

Professionals exploring broader regional technology careers may also review updated vacancies through graduate jobs in Algeria.

Experience Requirements

Required Experience

• 0–1 year of experience in relevant technologies and customer support environments
• Entry-level graduates and freshers are encouraged to apply

Preferred Experience

• Previous experience in:
  • Technical troubleshooting
  • Customer support environments
  • Phone or remote IT support
  • E-support systems and platforms

Exposure to hardware diagnostics, software installation, and enterprise computing systems is advantageous.

Required Skills and Competencies

The ideal candidate should demonstrate:

• Excellent verbal and written communication skills
• Strong troubleshooting and analytical abilities
• Knowledge of:
  • Computing systems
  • Storage technologies
  • Peripheral devices
• Proficiency using case management systems and support databases
• Strong customer service and problem-solving skills
• Ability to work independently and collaboratively within teams
• Strong attention to detail and technical documentation skills

Popular IT career keywords related to this role include technical support specialist, help desk support, hardware engineer, software support analyst, customer success engineer, IT operations, desktop support engineer, network troubleshooting, and technical consulting.

Salary and Compensation

Salary

• Salary: Not specified by the employer
• Compensation package may vary based on qualifications, technical skills, and regional policies

Benefits

Employees may receive:

• Hybrid work flexibility
• Exposure to enterprise-level technologies
• Career development opportunities within HPE
• International work environment and mentorship
• Technical certifications and skills enhancement programs
• Professional networking opportunities

Candidates interested in broader African technology and engineering careers may also browse vacancies through graduate jobs in Angola.

Training and Career Development

Selected candidates may benefit from:

• Technical troubleshooting and systems support training
• Enterprise technology certification programs
• Customer relationship and communication development
• Exposure to advanced computing, storage, and infrastructure systems
• Career progression into advanced technical engineering roles

Why Join Hewlett Packard Enterprise?

Working at HPE offers graduates a unique opportunity to gain experience with world-class enterprise technology systems while building a rewarding career in technical engineering and customer support. Employees gain exposure to cloud computing, digital transformation, IT infrastructure, technical operations, and enterprise support services within a global technology company.

How to Apply

Interested candidates should prepare an updated CV highlighting their technical skills, troubleshooting knowledge, communication abilities, customer support experience, software and hardware expertise, and educational qualifications to strengthen their application.