Salesforce Jobs in Tunisia

Company: Value
Location: Tunisia
Job Title: Salesforce (SFDC) & Cloud Coach System Administrator
Industry: Information Technology / SaaS / CRM Administration / CX Operations
Salary: Not Specified
Job Type: Full-Time

Job Description:
A growing international organization is currently hiring an experienced Salesforce (SFDC) & Cloud Coach System Administrator to join its CXO Operations team in Tunisia. This opportunity is ideal for professionals searching for Salesforce Administrator Jobs in Tunisia, CRM System Administration Careers, SaaS Operations Roles, Cloud Coach Administration Opportunities, and Customer Experience Technology Jobs.

The selected candidate will play a key role in managing, optimizing, and scaling the Salesforce and Cloud Coach ecosystem to support project delivery, customer success operations, resource planning, reporting, and workflow automation across the Customer Experience Organization (CXO). The role requires strong technical expertise in Salesforce administration, Professional Services automation, business process optimization, and enterprise reporting systems.

This position offers an excellent opportunity for experienced IT and CRM professionals interested in enterprise systems management, SaaS operations, customer success technology, business automation, and digital transformation initiatives within an international environment.

Key Responsibilities:

• Serve as the primary administrator for Salesforce and Cloud Coach platforms
• Ensure system stability, scalability, security, and data integrity across CXO operations
• Manage user roles, permissions, profiles, and access settings
• Support integrations between Salesforce, Cloud Coach, NetSuite, PowerBI, HiBob, and related tools
• Handle release management activities including testing, deployment, and documentation
• Configure Cloud Coach for project management, time tracking, and resource planning
• Design automation workflows to improve project lifecycle visibility and operational efficiency
• Create dashboards and reports to monitor KPIs including utilization, project margins, backlog velocity, and customer success metrics
• Troubleshoot technical issues, manage support tickets, and provide timely resolutions
• Collaborate with internal departments including IT, Finance, RevOps, and Professional Services teams
• Develop process documentation, SOPs, training materials, and user support resources
• Optimize end-to-end business processes within Salesforce and Cloud Coach environments
• Translate operational requirements into scalable technical solutions
• Train end users on workflows, dashboards, and newly implemented system features
• Identify automation opportunities that improve productivity and reduce manual processes

Requirements:

• 3 to 5 years of Salesforce administration experience within SaaS, Professional Services, or CX organizations
• Minimum 2 years of hands-on experience with Cloud Coach or similar Professional Services automation tools
• Strong understanding of Professional Services delivery models including forecasting, billing, utilization, and resource planning
• Expertise in Salesforce Lightning reporting, dashboards, custom objects, flows, and automation
• Excellent analytical, troubleshooting, and problem-solving abilities
• Strong attention to detail and commitment to data integrity
• Excellent communication and stakeholder management skills
• Ability to translate business needs into technical configurations and workflows
• Comfortable working in a fast-paced and evolving international environment
• Self-motivated, organized, and capable of managing multiple priorities simultaneously

This role is ideal for experienced CRM and SaaS professionals looking to build careers in Salesforce administration, customer experience operations, enterprise systems optimization, project management automation, and business process transformation. Professionals with experience supporting global operational teams and customer success functions are highly encouraged to apply.

Candidates searching for the latest Salesforce Jobs in Tunisia, CRM Administrator Careers, SaaS Operations Opportunities, Cloud Coach Administration Roles, and Business Systems Jobs can explore additional openings through Jobs in Tunisia where updated technology, software, operations, and enterprise systems vacancies are regularly posted.

Professionals interested in expanding their IT and SaaS careers across East Africa can also browse Jobs in Ethiopia for Salesforce Administrator Jobs in Ethiopia, CRM Support Careers, Technical Operations Vacancies, and Enterprise Technology Opportunities.

Job seekers exploring wider African employment opportunities in cloud systems, CRM platforms, customer operations, and enterprise applications can also visit Jobs in Mauritius to discover updated Salesforce Jobs in Mauritius, SaaS Administration Careers, Business Systems Analyst Roles, and Customer Experience Technology Opportunities.

This is an excellent opportunity for motivated technology professionals seeking long-term career growth in Salesforce administration, cloud-based project management systems, enterprise operations, and customer success technology within a dynamic international organization in Tunisia.