Customer Experience Analyst Job Vacancy in Mahdia, Tunisia – Retail

Job Description

Position: Customer Experience Analyst

Company: Carrefour Tunisia

Location: Mahdia, Tunisia

Experience: 2-4 years

Education: Bachelor’s degree in Business, Marketing, or related field

Employment Type: Full-time

Industry: Retail

Department: Customer Experience

Salary: SSP 2,500 – 3,500 per month

Vacancies:1

Company Overview

Carrefour Tunisia is a leading international hypermarket chain that has been operating in Tunisia for over two decades, offering a wide range of products from fresh food to electronics. With a strong commitment to customer satisfaction and sustainable retail practices, Carrefour has become a household name across the country. The Mahdia store serves a vibrant community, providing employment opportunities and contributing to the local economy. As part of its growth strategy, Carrefour Tunisia continuously invests in digital transformation and innovative customer service solutions, making it an attractive employer for ambitious professionals seeking career advancement in the retail sector. This role aligns with the company’s vision to enhance the shopping experience through data‑driven insights and personalized interactions, supporting the broader goal of becoming the most trusted retailer in Tunisia.

Job Overview

The Customer Experience Analyst will play a pivotal role in understanding and improving the shopper journey across all touchpoints, both in‑store and online. Reporting to the Head of Customer Experience, the analyst will collect, analyze, and interpret customer feedback, transaction data, and market trends to develop actionable recommendations. This position offers a unique opportunity to work closely with cross‑functional teams, including marketing, operations, and IT, to implement initiatives that drive satisfaction, loyalty, and sales growth. For more information about Carrefour Tunisia and its commitment to excellence, visit https://tunisiajobsearch.com/.

Key Responsibilities

• Gather and consolidate customer feedback from surveys, social media, and in‑store interactions.
• Analyze purchasing patterns and identify pain points in the shopper journey.
• Develop dashboards and reports that visualize key performance indicators related to customer satisfaction.
• Collaborate with marketing to design targeted campaigns based on customer insights.
• Work with store managers to implement on‑ground improvements and monitor their impact.
• Provide recommendations for digital tools that enhance the omnichannel experience.
• Track the effectiveness of implemented initiatives and adjust strategies accordingly.

Required Skills

• Strong analytical abilities with proficiency in Excel, Power BI, or Tableau.
• Excellent communication skills in Arabic, French, and English.
• Ability to translate data insights into clear, actionable business recommendations.
• Customer‑centric mindset with a passion for improving service quality.
• Project management experience and ability to work under tight deadlines.
• Familiarity with retail operations and omnichannel environments.

Education

A bachelor’s degree in Business Administration, Marketing, Statistics, or a related discipline is required. Candidates with additional certifications in data analytics or customer experience management are highly valued.

Experience

Applicants should have 2‑4 years of experience in customer analytics, market research, or a similar role within the retail or consumer goods sector. Experience with e‑commerce platforms and loyalty programs is a distinct advantage.

Salary

The position offers a competitive monthly salary ranging from SSP 2,500 to SSP 3,500, commensurate with experience and qualifications. Performance‑based bonuses may be awarded based on the achievement of key customer satisfaction targets.

Benefits

• Comprehensive health insurance coverage.
• Meal vouchers and employee discount program.
• Paid annual leave and public holidays.
• Retirement savings plan.
• Opportunities for career progression within the Carrefour network.

Training

• Onboarding program covering Carrefour’s culture, systems, and customer experience standards.
• Continuous professional development workshops on data analytics and retail trends.
• Access to online learning platforms for skill enhancement.

Working Environment

The role is based in the modern Mahdia store headquarters, featuring an open‑plan office, collaborative workspaces, and state‑of‑the‑art technology. Employees enjoy a dynamic, inclusive atmosphere that encourages innovation and teamwork, with regular team‑building activities and corporate events.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the online portal on the Carrefour careers page. Applications will be reviewed on a rolling basis, and shortlisted applicants will be invited for a virtual interview followed by an on‑site assessment.

Equal Opportunity Statement

Carrefour Tunisia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, age, disability, religion, or sexual orientation. All qualified applicants will receive consideration for employment without discrimination.