E‑Commerce Operations Manager Job Vacancy in Kairouan, Tunisia – Retail
Job Description
Position: E‑Commerce Operations Manager
Company: Carrefour Tunisia
Location: Kairouan, Tunisia
Experience: 5+ years in e‑commerce operations, preferably in retail sector
Education: Bachelor’s degree in Business Administration, Supply Chain Management, or related field
Employment Type: Full-time
Industry: Retail
Department: Operations
Salary: 2,500 – 3,500 SSP per month
Vacancies:1
Company Overview
Carrefour Tunisia is a leading international retailer with a strong presence across North Africa. As part of the global Carrefour Group, the company combines a rich heritage of quality, affordability, and innovation to serve millions of customers daily. In Tunisia, Carrefour operates hypermarkets, supermarkets, and convenience stores, delivering a wide range of products from fresh produce to electronics. The Kairouan region has recently become a strategic hub for the company’s expansion plans, aiming to enhance its digital footprint and provide seamless shopping experiences both online and offline. This growth creates a dynamic environment for professionals seeking to shape the future of retail in Tunisia. The organization values diversity, sustainability, and continuous improvement, making it an attractive destination for ambitious talent looking for long‑term career development.
Job Overview
The E‑Commerce Operations Manager will lead the end‑to‑end online retail processes for Carrefour Tunisia’s Kairouan market. Reporting to the Regional Head of Digital, the role is responsible for optimizing order fulfillment, inventory management, and customer service workflows across multiple sales channels. The manager will collaborate closely with IT, marketing, logistics, and store teams to ensure a friction‑less shopping journey that meets the high standards of Carrefour’s brand. This position plays a pivotal role in driving sales growth, improving operational efficiency, and enhancing customer satisfaction. For more information about Carrefour’s digital strategy, visit Tunisia Job Search. The role offers a unique opportunity to influence the e‑commerce landscape in a rapidly evolving market, contributing directly to the company’s mission of becoming the preferred retailer in Tunisia.
Key Responsibilities
- Design and implement efficient order processing workflows to reduce delivery lead times.
- Coordinate with the logistics team to manage last‑mile delivery and returns handling.
- Monitor inventory levels across warehouses and stores, ensuring optimal stock availability for online sales.
- Analyze performance metrics and generate actionable insights to improve conversion rates.
- Lead a cross‑functional team of analysts, coordinators, and customer service agents.
- Develop and enforce service level agreements (SLAs) with third‑party delivery partners.
- Oversee the integration of new e‑commerce platforms and tools.
- Ensure compliance with local regulations and Carrefour’s corporate policies.
Required Skills
- Strong analytical abilities with proficiency in data‑driven decision making.
- Excellent project management and stakeholder communication skills.
- Deep understanding of e‑commerce platforms, ERP systems, and supply chain software.
- Ability to lead and motivate multidisciplinary teams.
- Fluency in French and Arabic; English is a plus.
- Problem‑solving mindset with a focus on continuous improvement.
Education
A Bachelor’s degree in Business Administration, Supply Chain Management, Information Systems, or a related discipline is required. Candidates holding a Master’s degree or relevant certifications (e.g., PMP, CSCP) will be given preference. The educational background should equip the applicant with a solid foundation in retail operations, digital commerce, and strategic management.
Experience
Applicants must have a minimum of five years of proven experience in e‑commerce operations, preferably within the retail sector. Experience managing large‑scale online marketplaces, overseeing fulfillment networks, and driving digital transformation initiatives is essential. Prior exposure to the Tunisian market or similar emerging economies will be considered an advantage.
Salary
The compensation package ranges from 2,500 to 3,500 SSP per month, commensurate with experience and qualifications. The package includes performance‑based bonuses, health insurance, and other statutory benefits in line with Tunisian labor regulations.
Benefits
- Competitive monthly salary with performance incentives.
- Comprehensive health and social security coverage.
- Employee discount across all Carrefour stores in Tunisia.
- Retirement savings plan.
- Paid annual leave and public holidays.
- Opportunities for international mobility within the Carrefour Group.
Training
- Onboarding program covering Carrefour’s digital ecosystem and operational standards.
- Continuous learning modules on e‑commerce trends, data analytics, and supply chain optimization.
- Leadership development workshops.
- Access to Carrefour’s global knowledge portal.
- Mentorship from senior executives.
Working Environment
The role is based in a modern office in Kairouan, equipped with state‑of‑the‑art collaboration tools and flexible working arrangements. Carrefour promotes a culture of innovation, teamwork, and respect for work‑life balance. Employees enjoy a vibrant atmosphere where ideas are encouraged, and achievements are recognized.
Application Process
Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the online application portal on the Carrefour careers website. Applications will be reviewed on a rolling basis, and shortlisted candidates will be invited for a virtual interview followed by an on‑site assessment.
Equal Opportunity Statement
Carrefour Tunisia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, age, disability, religion, or sexual orientation. Our hiring practices reflect our dedication to fairness and meritocracy.
