In-Flight Services Manager Job Vacancy in Tunis, Tunisia – Aviation & Transportation

Job Description

Position: In-Flight Services Manager

Company: Tunisair

Location: Tunis, Tunisia

Experience: 5+ years in airline operations or in‑flight service management

Education: Bachelor’s degree in Hospitality Management, Aviation Management, or related field

Employment Type: Full‑time

Industry: Aviation & Transportation

Department: In‑Flight Services

Salary: 3,000 – 4,500 SSP per month

Vacancies:1

Company Overview

Tunisair, the flag carrier of Tunisia, has been connecting the nation to Europe, Africa and the Middle East for over six decades. With a fleet of modern aircraft and a commitment to safety, reliability and passenger comfort, Tunisair plays a pivotal role in the country’s tourism and business sectors. The airline’s headquarters are located in Tunis, and it employs a diverse workforce dedicated to delivering world‑class service. As part of its growth strategy, Tunisair continuously invests in talent, technology and training, making it a premier employer for professionals seeking dynamic career opportunities in the aviation industry. This position contributes directly to the airline’s reputation for excellence and supports the broader goal of enhancing Tunisia’s global connectivity.

Job Overview

The In‑Flight Services Manager will lead the cabin crew team, design service standards, and ensure compliance with international aviation regulations. Reporting to the Director of Operations, the manager will collaborate with flight operations, ground handling, and quality assurance to deliver a seamless passenger experience. This role is central to Tunisair’s mission of providing safe, comfortable and memorable journeys, and it offers a unique platform for professionals passionate about hospitality and aviation. For more information about the company and other career opportunities, visit Tunisia Job Search.

Key Responsibilities

• Develop, implement and continuously improve in‑flight service policies, procedures and training programs.
• Lead, coach and evaluate a team of cabin crew members across multiple aircraft types.
• Monitor compliance with civil aviation authority regulations, safety standards and airline SOPs.
• Coordinate with flight planning, catering and ground services to ensure timely delivery of meals, amenities and equipment.
• Analyze passenger feedback, conduct audits and drive corrective actions to enhance service quality.
• Manage budgeting for cabin supplies, uniforms and training resources.
• Participate in crisis management and emergency response drills.

Required Skills

• Strong leadership and people‑management abilities with a focus on team motivation.
• Excellent communication skills in Arabic, French and English.
• In‑depth knowledge of aviation safety regulations and cabin service standards.
• Analytical mindset for performance metrics and service improvement.
• Proficiency in scheduling software and Microsoft Office suite.
• Ability to work under pressure and make quick decisions during flight operations.

Education

A bachelor’s degree in Hospitality Management, Aviation Management, Business Administration or a related discipline is required. Relevant certifications such as IATA Safety Management or Cabin Crew Training Instructor qualifications are highly desirable.

Experience

Minimum five years of progressive experience in airline cabin operations, with at least two years in a supervisory or managerial role. Experience in a multicultural environment and a proven track record of improving service quality are essential.

Salary

The successful candidate will receive a competitive monthly salary ranging from 3,000 to 4,500 SSP, commensurate with experience and qualifications. Additional performance‑based incentives may be offered.

Benefits

• Comprehensive health insurance covering employee and dependents.
• Annual paid leave and flight benefits for personal travel.
• Retirement savings plan and social security contributions.
• Professional development allowance and access to industry conferences.
• Employee assistance program and wellness initiatives.

Training

• Initial onboarding program covering airline policies, safety procedures and customer service excellence.
• Ongoing cabin crew training modules, leadership workshops and regulatory updates.
• Opportunities for advanced certifications in aviation safety and service management.

Working Environment

The role is based at Tunis‑Carthage International Airport with occasional travel to other bases and partner airlines. The work schedule includes irregular hours, night shifts and weekend duties aligned with flight operations. Tunisair fosters an inclusive culture that values diversity, teamwork and continuous improvement.

Application Process

Interested candidates should submit an online application through the Tunisair careers portal, attaching a current CV and a cover letter outlining relevant experience. Applications will be reviewed on a rolling basis, and shortlisted candidates will be invited for a competency interview followed by a situational assessment.

Equal Opportunity Statement

Tunisair is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, age, disability, religion or national origin. Our hiring practices support the principles of fair employment and aim to attract the best talent for our growing airline.