Retail Banking Relationship Manager Job Vacancy in Zarzis, Tunisia – Financial Services

Job Description

Position: Retail Banking Relationship Manager

Company: Attijari Bank

Location: Zarzis, Tunisia

Experience: 3-5 years in retail banking or relationship management

Education: Bachelor’s degree in Finance, Business Administration, or related field

Employment Type: Full-time

Industry: Financial Services

Department: Retail Banking

Salary: 2,500 – 3,500 SSP per month

Vacancies:1

Company Overview

Attijari Bank is a leading financial institution in Tunisia, recognized for its innovative banking solutions, strong customer focus, and commitment to sustainable growth. With a robust network of branches across the country, the bank offers a comprehensive portfolio of retail, corporate, and investment services. As part of its strategic expansion, Attijari Bank continues to invest in talent that can drive digital transformation, enhance customer experience, and contribute to the economic development of Tunisia. The bank’s presence in Zarzis supports the vibrant local economy, catering to both individual clients and small‑medium enterprises.

Our mission is to empower customers with accessible, secure, and tailored financial products while fostering a culture of excellence and integrity. By joining Attijari Bank, you become part of a dynamic team that values professional growth, diversity, and community impact. This role offers a unique opportunity to shape the future of retail banking in a thriving coastal city.

Job Overview

The Retail Banking Relationship Manager will be responsible for managing a portfolio of high‑potential retail clients, delivering personalized banking solutions, and achieving sales targets. This position plays a pivotal role in strengthening customer loyalty, cross‑selling products, and ensuring compliance with regulatory standards. You will work closely with product specialists, marketing teams, and branch staff to create a seamless banking experience.

As part of the job, you will also contribute to the bank’s digital initiatives by promoting online and mobile banking platforms, thereby enhancing the overall customer journey. This role is ideal for professionals who are results‑driven, possess strong interpersonal skills, and have a deep understanding of the Tunisian banking landscape.

For more information about our digital services, visit our main website: https://tunisiajobsearch.com.

Key Responsibilities

• Develop and maintain relationships with assigned retail clients, ensuring high levels of satisfaction and retention.
• Identify client needs and propose appropriate banking products such as savings accounts, loans, credit cards, and investment solutions.
• Achieve monthly and quarterly sales targets for new accounts, deposits, and loan disbursements.
• Conduct regular portfolio reviews to assess risk, profitability, and growth opportunities.
• Collaborate with product specialists to tailor solutions that meet individual client objectives.
• Promote digital banking channels, guiding clients on the use of mobile apps and online platforms.
• Ensure compliance with internal policies, anti‑money laundering regulations, and the Central Bank of Tunisia guidelines.
• Prepare and present performance reports to branch management.
• Participate in community outreach programs to enhance the bank’s brand visibility in Zarzis.

Required Skills

• Strong communication and negotiation abilities.
• Proficiency in Arabic, French, and basic English.
• Excellent analytical and problem‑solving skills.
• Ability to work independently and as part of a multidisciplinary team.
• Solid understanding of retail banking products and regulatory environment.
• Customer‑centric mindset with a focus on delivering value.
• Competence in using CRM systems and Microsoft Office Suite.

Education

A bachelor’s degree in Finance, Business Administration, Economics, or a related discipline is required. Candidates with additional certifications such as CFA, CIB, or banking diplomas will be given preference.

Experience

Applicants must have 3 to 5 years of proven experience in retail banking, relationship management, or sales within the financial sector. Experience in the Tunisian market, especially in coastal regions, is highly advantageous.

Salary

The compensation package ranges from 2,500 to 3,500 SSP per month, commensurate with experience and performance. A performance‑based bonus structure is also available.

Benefits

• Health insurance coverage for employee and dependents.
• Retirement savings plan with employer contributions.
• Paid annual leave and public holidays.
• Professional development allowance.
• Employee assistance program.

Training

• Comprehensive onboarding program covering bank policies, products, and compliance.
• Continuous training on digital banking tools and sales techniques.
• Leadership development tracks for high‑potential employees.

Working Environment

Attijari Bank offers a modern, collaborative workspace in Zarzis, equipped with the latest technology to support efficient banking operations. The culture encourages innovation, knowledge sharing, and a balanced work‑life approach. Employees benefit from a supportive management team that values feedback and career progression.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through our online portal. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for an interview.

Additional information about career opportunities can be found at: https://www.ghanajobsearch.com/.

Equal Opportunity Statement

Attijari Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, age, disability, race, religion, or sexual orientation. All qualified applicants will receive consideration for employment.