Jira Administrator
Job Description
Company: Until further notice
Location: Tunisia
Salary: Not specified
Job Description:
Job Responsibility:
- Configure and customize workflows, schemes, custom fields, screens, and automation rules to align with business and Agile processes
- Support Agile teams and Project Managers with board configuration, sprint setup, and reporting for Scrum and Kanban
- Collaborate with DevOps and IT to integrate Jira with tools such as GitHub, Slack, and other tools
- Collaborate with the QA Lead to customise Jira to align with compliance requirements
- Provide training, documentation, and end-user support to enhance tool adoption
- Partner with business stakeholders to analyze needs and translate them into Jira solutions
- Ensure Jira tools are available, optimized, and aligned with company objectives
- Drive automation and efficiency by reducing manual processes
- Maintain data integrity and compliance with internal and external regulations
- Deliver timely reporting and dashboards for leadership and operational teams
Requirements:
- Proven Experience: 5+ years of dedicated experience as a Jira Administrator, with a strong track record of managing complex Jira instances (Cloud and/or Data Center)
- Technical Expertise: Deep knowledge of Confluence and Jira Service Management, with mastery of advanced workflow configuration, automation rules, and permission management
- Integration Skills: A solid understanding of REST APIs and scripting concepts for building custom integrations
- Agile Fluency: Proficiency in Agile methodologies (Scrum, Kanban) and a deep understanding of how to best support them within Jira
- Compliance & ITSM: Experience working within certified environments (e.g., ISO 9001, ISO/IEC 27001) and familiarity with ITSM tools and principles
- Exceptional Communicator: Outstanding problem-solving skills paired with excellent communication and stakeholder management abilities
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