Customer Success Manager

May 3, 2026
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Job Description

Company: Until further notice

Location: Tunisia

Salary: Not specified

Job Description:

As a Customer Success Manager, you will help customers achieve measurable business outcomes and maximize the value of their Medius investment. You will play a critical role in driving customer satisfaction, adoption, and engagement across low- to medium-tier accounts, while laying the groundwork for cross-sell and upsell opportunities. This role combines direct customer engagement with scalable one-to-many and Tech Touch initiatives, while also acting as the voice of the customer internally to help shape product and process improvements.

Job Responsibility:

  • Conduct Customer Business Reviews with low- and medium-tier accounts, translating customer data and process insights into clear business outcomes
  • Present new product functionality, roadmap updates, and high-level performance KPIs to customers
  • Proactively identify opportunities for additional modules or services and support the Account Management team in conversion and expansion efforts
  • Monitor customer health, identify at-risk accounts, and collaborate cross-functionally to develop and execute mitigation plans
  • Create and deliver self-service and TechTouch content, including FAQs, tutorials, webinars, and best-practice tips
  • Drive customer engagement through one-to-many communication and digital enablement strategies
  • Act as the voice of the customer internally, sharing insights to improve products, services, and customer success processes

Requirements:

  • 1–3 years of experience in a customer-facing role such as Customer Success, Consulting, or a similar function
  • Experience working with accounts payable and/or spend management processes
  • Bachelor’s degree in Computer Science, Business Administration, or an equivalent field
  • Strong communication skills with the ability to understand customer needs and build trusted relationships
  • Solid understanding of business processes with a commercial mindset
  • Proven ability to identify customer pain points and uncover growth opportunities
  • Excellent analytical and problem-solving skills with a data-driven approach
  • Proactive, driven, and customer-focused
  • Experience with tools such as Salesforce, JIRA, Freshdesk, Power BI, and Microsoft Office is preferred
  • Fluent in English

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