Customer Success Team Manager

May 3, 2026
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Job Description

Company: Until further notice

Location: Tunisia

Salary: Not specified

Job Description:

As the Customer Success Team Manager, you will lead a group of Customer Success Managers responsible for driving adoption, value realization, and satisfaction within our low to medium-tier customer segments. You will balance hands-on customer engagement with leadership responsibilities—ensuring your team delivers exceptional experiences while identifying growth opportunities and promoting scalable, data-driven processes.

Job Responsibility:

  • Main responsibility is to perform activities and initiatives to drive improvement of gross revenue retention and organic growth
  • Lead, coach, and develop a team of Customer Success Managers in Tunisia, ensuring consistent performance and customer outcomes
  • Foster a culture of collaboration, learning, and accountability within your team
  • Collaborate with customer success leadership team to create and establish new customers success processes
  • Drive creation and delivery of self service and Tech Touch content to FAQs, tutorials, webinars, and top tips
  • Conduct Customer Business Reviews with low/medium tier accounts, guiding the customer turning customer data and process insights into business outcomes
  • Present new functionality, product roadmap and high-level performance KPIs
  • Identify opportunities for additional suite modules or services
  • support the Account Management team in conversions
  • Monitor customers at risk and collaborate across departments on mitigation plans

Requirements:

  • Experience in a customer-facing role such as Customer Success, Consulting, or a similar function
  • 1–3 years of experience in a people leadership or team management role
  • Experience creating, implementing, or maintaining customer success processes
  • Bachelor’s degree in Computer Science, Business Administration, or an equivalent field
  • Strong communication skills, with the ability to engage effectively with both customers and team members
  • Solid understanding of business processes and a strong commercial mindset
  • Proven ability to identify customer pain points and uncover growth and expansion opportunities
  • Experience with tools such as Salesforce, JIRA, Freshdesk, Power BI, and Microsoft Office is preferred
  • Fluent in English

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