Retail Banking Branch Manager Job Vacancy in Sousse, Tunisia – Banking & Finance

Job Description

Position: Retail Banking Branch Manager

Company: Société Tunisienne de Banque (STB)

Location: Sousse, Tunisia

Experience: 5-7 years in banking operations and branch management

Education: Bachelor’s degree in Finance, Business Administration or related field

Employment Type: Full-time

Industry: Banking & Finance

Department: Retail Banking

Salary: 3,000 – 5,000 SSP per month

Vacancies:1

Company Overview

Société Tunisienne de Banque (STB) is a leading financial institution in Tunisia with a strong heritage of serving individuals, SMEs, and large corporations. With a network of over 70 branches across the country, STB is committed to delivering innovative banking solutions, fostering financial inclusion, and supporting economic growth. As a reputable employer, STB offers a dynamic work environment where talent thrives, making it an attractive destination for professionals seeking career advancement in the banking sector. This role contributes directly to STB’s mission of providing exceptional customer service and driving sustainable profitability.

STB’s presence in Sousse, a vibrant coastal city known for tourism and commerce, positions the branch as a key hub for retail banking activities. The bank’s strategic focus on digital transformation, customer-centric products, and community engagement creates a fertile ground for ambitious leaders to make a meaningful impact.

Job Overview

The Retail Banking Branch Manager will lead the Sousse branch, overseeing all aspects of daily operations, sales performance, and customer experience. Reporting to the Regional Operations Director, the manager will implement STB’s strategic initiatives, ensure compliance with regulatory standards, and drive revenue growth through cross‑selling of banking products. This role is essential for strengthening STB’s market position in the region and delivering on the promise of superior banking services. For more information about STB and its career opportunities, visit https://tunisiajobsearch.com/.

Key Responsibilities

• Lead and motivate a team of tellers, relationship managers, and support staff to achieve sales and service targets.
• Develop and execute branch business plans aligned with corporate objectives and local market dynamics.
• Monitor daily operations, ensuring adherence to internal policies, risk management protocols, and regulatory requirements.
• Analyze performance metrics, prepare reports for senior management, and implement corrective actions as needed.
• Enhance customer satisfaction by fostering a culture of excellence, resolving escalated issues, and promoting personalized banking solutions.
• Drive digital adoption by promoting online and mobile banking channels among customers.
• Collaborate with product specialists to introduce new offerings and increase product penetration.
• Manage branch budgets, control expenses, and ensure profitability.

Required Skills

• Strong leadership and people‑management capabilities.
• Excellent communication and interpersonal skills.
• Proven ability to meet and exceed sales targets.
• In‑depth knowledge of banking regulations and compliance standards.
• Analytical mindset with proficiency in data‑driven decision making.
• Customer‑focused attitude with a commitment to service excellence.
• Competence in using banking software and digital platforms.
• Strategic thinking and problem‑solving abilities.

Education

A minimum of a Bachelor’s degree in Finance, Business Administration, Economics, or a related discipline is required. Professional certifications such as CFA, CBA, or relevant banking qualifications are advantageous.

Experience

Applicants must possess 5–7 years of progressive experience in retail banking, with at least 2 years in a supervisory or managerial role. Experience in branch operations, sales management, and regulatory compliance is essential.

Salary

The compensation package ranges from 3,000 to 5,000 SSP per month, commensurate with experience and performance. A performance‑based bonus structure is also available.

Benefits

• Comprehensive health insurance coverage.
• Retirement savings plan with employer contributions.
• Paid annual leave and public holidays.
• Professional development allowance.
• Employee assistance program.
• Access to STB’s digital banking tools for personal use.

Training

• Onboarding program covering STB’s policies, systems, and culture.
• Leadership development workshops.
• Continuous training on regulatory updates and product knowledge.
• Opportunities to attend industry conferences and seminars.

Working Environment

The Sousse branch offers a modern, customer‑centric workspace equipped with the latest banking technology. The team operates in a collaborative atmosphere that encourages innovation, accountability, and professional growth. STB promotes a healthy work‑life balance and values diversity and inclusion.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their suitability for the role through the online portal on the STB careers page. Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for interviews.

Equal Opportunity Statement

Société Tunisienne de Banque (STB) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, age, disability, religion, or cultural background. Join us to build a rewarding career in Tunisia’s leading banking sector.