Retail Banking Relationship Manager Job Vacancy in Sfax, Tunisia – Banking & Finance

Job Description

Position:Retail Banking Relationship Manager

Company:Banque Internationale Arabe de Tunisie (BIAT)

Location:Sfax, Tunisia

Experience:5+ years in retail banking

Education:Bachelor’s degree in Finance, Business Administration, or related field

Employment Type:Full-time

Industry:Banking & Finance

Department:Retail Banking

Salary:2500 – 3500 SSP per month

Vacancies:1

Company Overview

Banque Internationale Arabe de Tunisie (BIAT) is a leading financial institution with a strong presence across Tunisia and the MENA region. Established in 1976, BIAT offers a comprehensive suite of banking services, including retail, corporate, and investment solutions. The bank is renowned for its commitment to innovation, customer satisfaction, and sustainable growth. As part of its strategic expansion, BIAT continues to create Tunisia Jobs that empower professionals to thrive in a dynamic environment. The institution’s robust digital platforms and extensive branch network make it a top choice for customers seeking reliable financial services.

BIAT’s culture emphasizes integrity, teamwork, and continuous learning, fostering an environment where employees can develop their careers while contributing to the nation’s economic development. The bank’s dedication to corporate social responsibility and community engagement further underscores its role as a responsible corporate citizen in Tunisia.

Job Overview

The Retail Banking Relationship Manager will be responsible for managing a portfolio of high‑value retail clients in Sfax, delivering personalized banking solutions, and driving revenue growth. This role is pivotal in strengthening client relationships, cross‑selling products, and ensuring an exceptional customer experience. The successful candidate will work closely with product specialists, operations, and compliance teams to meet client needs and achieve business targets. For more information about our career opportunities, visit https://tunisiajobsearch.com/. This position represents a prime example of Career Opportunities in Tunisia and reflects our ongoing Hiring in Tunisia initiatives.

Key Responsibilities

• Develop and maintain strong relationships with assigned retail clients, understanding their financial goals and providing tailored solutions.
• Achieve sales targets by promoting a full range of banking products, including deposits, loans, credit cards, and investment services.
• Conduct regular portfolio reviews, identify upselling opportunities, and mitigate risks through proactive client monitoring.
• Collaborate with internal departments to ensure seamless onboarding, transaction processing, and issue resolution.
• Stay updated on market trends, regulatory changes, and competitive offerings to provide informed advice.
• Prepare detailed reports on client activity, sales performance, and market feedback for senior management.

Required Skills

• Excellent communication and interpersonal abilities, with a client‑focused mindset.
• Strong analytical skills to assess financial statements and creditworthiness.
• Proficiency in banking software and Microsoft Office Suite.
• Ability to work under pressure and meet ambitious sales targets.
• High ethical standards and adherence to compliance regulations.
• Fluency in Arabic and French; English proficiency is a plus.

Education

A Bachelor’s degree in Finance, Business Administration, Economics, or a related discipline is required. Advanced certifications such as CFA, CIB, or relevant banking diplomas are advantageous and demonstrate a commitment to professional development.

Experience

Applicants must have a minimum of five years of proven experience in retail banking or a similar client‑facing financial role. Experience in managing high‑net‑worth portfolios and a track record of achieving sales targets are essential.

Salary

The compensation package ranges from 2500 to 3500 SSP per month, commensurate with experience and performance. The package includes performance‑based bonuses, health insurance, and retirement benefits.

Benefits

• Competitive salary with performance incentives.
• Comprehensive health and dental coverage.
• Retirement savings plan.
• Paid annual leave and public holidays.
• Employee assistance programs.
• Access to BIAT’s digital banking tools for personal use.

Training

• Onboarding program covering BIAT’s products, compliance, and customer service standards.
• Continuous professional development workshops and e‑learning modules.
• Opportunities to obtain industry certifications supported by the bank.
• Mentorship from senior relationship managers.

Working Environment

BIAT offers a modern, collaborative workspace in Sfax equipped with the latest technology to support efficient client service. The bank promotes a balanced work‑life culture, encouraging teamwork, innovation, and employee well‑being. Employees benefit from flexible working arrangements where applicable, fostering productivity and job satisfaction.

Application Process

Interested candidates should submit their updated CV and a cover letter outlining their relevant experience through the online portal on our website. Applications will be reviewed by the Talent Acquisition team, and shortlisted candidates will be invited for a series of interviews, including a competency assessment and a final interview with senior management. BIAT values diversity and encourages all qualified individuals to apply, reinforcing our commitment to Employment in Tunisia.

Equal Opportunity Statement

Banque Internationale Arabe de Tunisie (BIAT) is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of gender, age, disability, religion, or background. Our hiring practices reflect our dedication to fairness and the principle of merit‑based selection.