Job Description

Call Center Agent – Tunisia

Company Overview

Teleperformance is a globally recognized leader in customer experience management, providing multilingual support services, technical assistance, and customer care solutions across multiple industries including telecom, banking, and e-commerce. The company operates a modern contact center in Tunisia supporting international clients and regional service operations.

This role is ideal for candidates searching for jobs in Tunisia and entry-level customer service careers in Tunis within a global working environment.

Job Location

Tunis, Tunisia

Position

Call Center Agent – Customer Support

Employment Type

Full-Time

Department

Customer Experience & Support Operations

Salary

TND 1,200 – TND 2,000 per month (based on language proficiency, performance, and shift allocation)

Job Summary

Teleperformance Tunisia is seeking enthusiastic and customer-focused Call Center Agents to handle inbound and outbound customer interactions, resolve queries, and deliver high-quality service experiences. The role requires strong communication skills and the ability to work in a fast-paced, multicultural environment.

Professionals interested in call center jobs in Tunisia, customer support jobs in Tunis, and voice process jobs in Tunisia will find this opportunity highly rewarding.

Key Responsibilities

• Handle inbound and outbound customer calls professionally.
• Provide accurate information and resolve customer inquiries efficiently.
• Maintain high customer satisfaction scores.
• Document all customer interactions in CRM systems.
• Escalate complex issues to appropriate departments.
• Follow company scripts, procedures, and compliance guidelines.
• Support multilingual customer bases when required.
• Collaborate with team members to meet service targets.
• Maintain confidentiality of customer data and records.
• Participate in ongoing training and performance evaluations.

Candidates exploring call center jobs in Sfax, customer service jobs in Tunisia, and contact center careers in Tunis are encouraged to apply.

Education Requirements

• High school diploma or equivalent (Bachelor’s degree preferred).
• Strong command of English and French (Arabic is an advantage).
• Basic computer literacy and typing skills.

Applicants searching for jobs in Tunis, entry-level jobs in Tunisia, and telecommunication support jobs in Tunisia will benefit from this role.

Experience Requirements

• 0–3 years of experience in customer service or call center roles.
• Freshers with strong communication skills are welcome.
• Prior experience in CRM systems is an advantage.

This position is suitable for candidates exploring customer care jobs in Tunisia and call center fresher jobs in Tunis.

Skills Required

• Communication Skills
• Active Listening
• Problem Solving
• Time Management
• CRM Software Usage
• Multitasking Ability
• Customer Handling Skills
• Conflict Resolution
• Typing Efficiency
• Team Collaboration

Professionals interested in voice support jobs in Tunisia and BPO jobs in Tunis will benefit from these competencies.

Training & Development

Selected candidates will receive:

• Customer Service Excellence Training
• Communication and Soft Skills Workshops
• CRM System Training
• Product Knowledge Sessions
• Performance Improvement Coaching
• Multilingual Support Training

Candidates exploring call center training jobs in Tunisia and BPO careers in North Africa can build strong foundational skills through this program.

Benefits

• Competitive monthly salary
• Performance-based bonuses
• Paid training program
• Health insurance coverage
• Paid leave benefits
• Career advancement opportunities
• International exposure to clients

Working Hours

• Rotational shifts (including night shifts if required)
• 5–6 working days per week
• 40 hours per week standard schedule

Application Process

Applicants should submit an updated CV, identification documents, and proof of language proficiency.

Job seekers searching for jobs in Tunisia, customer service careers in Tunis, and BPO jobs in Tunisia are encouraged to apply early.

For additional opportunities in North Africa, candidates may also explore:

call center agent jobs in Tunisia

Professionals exploring customer service jobs in Mauritius and regional call center opportunities can refer to:

call center agent jobs in Mauritius

Those interested in broader North African employment markets, including call center jobs in Egypt, may find useful listings at:

call center jobs in Egypt

Candidates exploring African employment opportunities and entry-level jobs in Lesotho can also visit:

call center agent jobs in Lesotho

Equal Opportunity Statement

Teleperformance is an equal opportunity employer committed to diversity and inclusion. Hiring decisions are based on merit, skills, and qualifications without discrimination of any kind.