Call Center Agent Job Opportunity in Tunisia
Job Description
Call Center Agent – Customer Support & Multichannel Services
Company: Teleperformance Tunisia
Location: Tunisia (Tunis, Sousse, Ben Arous)
Industry: Customer Service / BPO / Contact Center
Employment Type: Full-Time
Experience Required: Freshers and Experienced Candidates Welcome
Education: High School Diploma, Bachelor’s Degree, or Equivalent Qualification
Salary: TND 1,200 – TND 2,000 per month + Performance Bonuses + Benefits
Application Deadline: Open Until Filled
Teleperformance Tunisia is one of the leading customer experience management and contact center service providers operating in Tunisia, employing thousands of professionals across multiple sites. The company continues to expand its multilingual customer support operations and seeks motivated Call Center Agents to join its growing team.
Job Overview
As a Call Center Agent, you will serve as the first point of contact for customers, handling inquiries through phone, email, chat, and social media channels. This role is ideal for candidates seeking Call Center Agent jobs in Tunisia, customer service careers, and professional development opportunities within an international organization.
Candidates searching for jobs in Tunisia, customer service jobs in Tunis, and contact center careers in Sousse are encouraged to apply.
Key Responsibilities
- Handle inbound and outbound customer calls professionally.
- Provide accurate information regarding products and services.
- Resolve customer complaints and service requests efficiently.
- Maintain high levels of customer satisfaction and service quality.
- Document customer interactions within CRM systems.
- Support email and live chat communication channels.
- Escalate complex issues to specialized departments when required.
- Meet individual and team performance targets.
- Follow company procedures, compliance standards, and data protection policies.
- Participate in quality assurance and coaching sessions.
Professionals interested in customer support jobs in Tunisia and BPO jobs in Tunis will find significant growth opportunities within this position.
Required Qualifications
- High School Diploma, Bachelor’s Degree, or equivalent.
- Excellent communication and interpersonal skills.
- Strong listening and problem-solving abilities.
- Basic computer literacy and typing skills.
- Ability to work in a fast-paced environment.
- Fluency in French is highly preferred.
- English proficiency is considered an advantage.
- Prior customer service experience is beneficial but not mandatory.
Applicants seeking entry-level jobs in Tunisia or fresh graduate jobs in Tunis are encouraged to apply.
Preferred Skills
- Customer Relationship Management (CRM) knowledge.
- Multitasking capabilities.
- Conflict resolution skills.
- Active listening techniques.
- Professional telephone etiquette.
- Time management and organizational skills.
- Team collaboration and adaptability.
These competencies are particularly valuable for those pursuing call center careers in Tunisia and customer care representative jobs in Sousse.
Training & Development
Successful candidates will receive:
- Comprehensive onboarding program.
- Paid customer service training.
- Communication and soft-skills development.
- Product and process training.
- Continuous coaching and mentoring.
- Career advancement pathways into team leadership and operations management.
Candidates exploring training jobs in Tunisia and career growth opportunities in Tunis will benefit from the structured development programs offered.
For additional employment resources and career guidance, visit:
Compensation & Benefits
- Competitive monthly salary.
- Performance-based incentives.
- Attendance bonuses.
- Transportation assistance.
- Health insurance coverage.
- Paid annual leave.
- Employee recognition programs.
- Professional development opportunities.
- International work environment.
Individuals looking for full-time jobs in Tunisia and multilingual customer service jobs in Tunis will find attractive compensation and benefits.
Candidates interested in regional opportunities may also explore employment trends through professional job portals and recruitment networks.
For broader African employment opportunities, you may also review:
Work Schedule
- Rotational shifts available.
- Full-time employment.
- Weekend and holiday shifts may be required based on operational needs.
- Flexible scheduling options depending on project requirements.
Career Opportunities
This role can lead to advancement into:
- Senior Customer Service Representative
- Quality Analyst
- Workforce Management Specialist
- Team Leader
- Operations Supervisor
- Training Coordinator
Professionals seeking contact center management jobs in Tunisia and customer experience careers in Tunis can build a long-term career path through internal promotions.
Useful international job resources include:
call center jobs in Sierra Leone
The latest regional vacancies and career resources can also be accessed through:
Equal Opportunity Employer
Teleperformance Tunisia welcomes applications from qualified candidates regardless of gender, background, or nationality and is committed to fostering an inclusive and diverse workplace environment.
