Zakaria Zayer
About Candidate
A dedicated and customer-focused professional with excellent communication and interpersonal skills. Experienced in assisting customers, resolving inquiries efficiently, and delivering high-quality service while maintaining a positive and professional attitude.
Fluent in Arabic, French, and English, with the ability to communicate effectively with customers from diverse cultural backgrounds. Skilled at handling customer concerns, providing accurate information, and building strong relationships through active listening and problem-solving.
Core strengths include:
Customer service and client relations
Fluent communication in Arabic, French, and English
Conflict resolution and complaint handling
Active listening and empathy
Multitasking and time management
Teamwork and collaboration
Adaptability in fast-paced environments
Proficiency in Microsoft Office and customer support systems
Committed to delivering exceptional customer experiences while representing the organization with professionalism and integrity.
Location
Education
Work & Experience
• Promoted and sold insurance products to prospective and existing customers. • Recommended suitable coverage plans based on client needs. • Maintained customer records and supported policy renewals.
• Handled inbound and outbound customer calls. • Resolved inquiries and complaints while maintaining service standards. • Achieved customer satisfaction and productivity targets.
• Presented investment opportunities to clients in the Middle East and the U.S. • Managed leads, client relationships, and CRM records. • Consistently met sales and performance goals.
• Conducted market research and customer surveys. • Analyzed service quality and prepared research reports.
• Managed daily operations, customer service, and sales. • Oversaw inventory, suppliers, and marketing initiatives
